At Favpicks, Altro Nex It Solutions Private Limited we understand that choosing the right accessory is a deeply personal experience where every detail matters. Your feedback is important to us, and we are committed to addressing your concerns with care, respect, and efficiency.
This policy outlines how we handle grievances related to our products, services, or your overall shopping journey. Our approach is built on transparency and fairness, ensuring that every issue is managed promptly and communicated clearly.
In this policy, “we,” “our,” or “us” refers to Favpicks, while “you,” “your,” or “customer” refers to our valued shoppers whose satisfaction drives everything we do.
We comply with all applicable laws to ensure that your concerns are reviewed thoroughly and resolved fairly. Should any part of your experience fall short of expectations, you can rely on us to listen attentively and work toward a just and satisfactory resolution.
Your trust is at the heart of what we do, and we strive to make every interaction with Favpicks smooth, fair, and reassuring—so you can enjoy your shopping with complete confidence.
What is a Grievance?
A grievance refers to any issue or dissatisfaction you experience while engaging with us that does not meet your expectations. This may include:
Receiving a damaged or incorrect product
Delays in delivery
Payment-related concerns
Difficulties with returns or refunds
Unsatisfactory customer service
We encourage you to raise your concerns openly. Sharing a grievance allows us to address it quickly, act fairly, and improve the quality of our services.
Your feedback is invaluable in helping us enhance your shopping experience. We are committed to listening carefully, responding promptly, and resolving issues efficiently.
How to Raise a Grievance
Shopping for the perfect accessory should be enjoyable and stress-free. If an issue arises, reporting it is simple and straightforward:
Start with Our Support Channels – Visit the Help Centre or Contact Us section on our website or mobile app.
Select the Relevant Issue – Choose the option that best describes your concern so it reaches the right team quickly.
Provide Complete Details – Include your order ID, a clear description of the issue, and any supporting photos/documents to help us understand the matter better.
Once your grievance is submitted, our support team will review the details and work on a resolution tailored to your case.
If an issue arises, don’t hesitate to reach out. We are here to listen, assist, and ensure your shopping remains smooth and worry-free.
Escalation to the Grievance Officer
In rare cases where your concern is not resolved to your satisfaction through initial support, you have the right to escalate it further.
To maintain fairness and transparency, Favpicks has appointed a Grievance Redressal Officer who will:
Review escalated concerns thoroughly
Provide an impartial resolution
Ensure compliance with the Information Technology Act, 2000 and other applicable regulations
Every concern is taken seriously, and we are committed to working with you until a fair outcome is achieved.
Grievance Handling Process
At Favpicks, we recognize that every accessory you choose holds personal significance. If an issue occurs, we follow a structured process:
Acknowledgment Within 48 Hours – You will receive a confirmation email within 48 hours of logging your grievance.
Unique Case Reference – Each complaint is assigned a ticket or reference number for easy tracking.
Swift Resolution – Most grievances are resolved within seven working days, unless legal or operational circumstances require more time.
Regular Updates – We keep you informed throughout the process via your preferred communication method.
We are committed to resolving every concern with fairness, clarity, and care.
Closure of Grievance
A grievance is considered resolved and closed when one of the following applies:
Resolution Meets Your Expectations – The solution provided addresses your concern to your satisfaction.
No Further Response – If we propose a resolution and do not hear back within a reasonable timeframe, the case is closed.
Final Outcome Communicated – Once a final decision has been shared with you in line with internal procedures and legal requirements.
This ensures that every grievance is handled thoughtfully and concluded with clarity.
Connect With Us Anytime
We want your shopping journey with us to be enjoyable and stress-free. For any questions, clarifications, or feedback, please contact us at altronexitsolutions@gmail.com, support@favpicks.in, altronexitsolutionspvtltd5@gmail.com. Our dedicated team will respond promptly and guide you every step of the way.
A Quick Reminder
At Favpicks, we are committed to making your accessory shopping effortless, transparent, and enjoyable. To stay aligned with evolving guidelines and continuously improve your experience, our policies may be updated from time to time.
We encourage you to review our Terms of Use and Privacy Policy for the latest information. Your feedback helps us grow and deliver a better shopping experience tailored to your style and expectations.
