At Favpicks, operated by Altro Nex It Solutions Private Limited, we understand that plans can change. Whether you’ve reconsidered a statement necklace or found that a pair of sunglasses doesn’t match your style, we strive to make canceling an order straightforward, transparent, and stress-free.
For clarity, the terms “we,” “our,” and “us” refer to Altro Nex It Solutions Private Limited, while “you,” “your,” or “customer” refer to our valued shoppers. By placing an order with us, you agree to the guidelines outlined in this policy.
Our goal is to keep your experience smooth and reassuring—even if your plans change.
Cancelling an Order Before Shipment
If your order has not yet been shipped, you can request a cancellation within 24 hours of placing it. Cancellations may also be requested anytime before dispatch, provided the 24-hour window has not expired. Acting quickly ensures a smoother process.
To request a cancellation:
Email our customer support team at altronexitsolutions@gmail.com, support@favpicks.in, altronexitsolutionspvtltd5@gmail.com
Include your order number and reason for cancellation
Once we receive your request, our team will review it and confirm whether your order is eligible for cancellation. If approved, a full refund will be issued to your original payment method within 5–7 business days.
We aim to make cancellations simple and worry-free, giving you confidence and flexibility in your shopping choices.
If Your Order Has Already Been Shipped
Once your accessories leave our warehouse and are in transit, cancellations are no longer possible. However, you can still return the items upon delivery, provided the return complies with our Return & Refund Policy.
This ensures that even if a cancellation isn’t possible, you still have the flexibility to make changes through our returns process.
Making Changes to an Order
After an order is placed, we are unable to modify it—including product selections, shipping addresses, or contact details.
If you notice an error, the best option is to cancel the order within the eligible window and place a new order with the correct information. This approach helps us ensure accuracy and timely delivery.
Need Assistance?
If you have questions or need help with canceling an order, our support team is here for you. Reach out anytime at altronexitsolutions@gmail.com, support@favpicks.in, altronexitsolutionspvtltd5@gmail.com and we’ll guide you through the process promptly and efficiently.
We’re committed to making every step of your shopping experience seamless, supportive, and worry-free.
